Salesforce Agentforce: how many tokens per task, and what does it cost?
Salesforce Agentforce publishes no per-task cost or token figure in the AgentBurn index. AgentBurn snapshot 2026-10-27. Every figure carries a provenance label: source-backed, derived, or left empty when no public basis exists.
What it is. CRM-native service agent billed per action, not per seat
Agentforce deploys service and sales agents inside Salesforce data, grounding answers in CRM records and executing actions such as case updates, refunds and order changes. Consumption is metered in Flex Credits: a standard action costs 20 credits (about $0.10), with a 10K-token threshold per action before extra credits apply.
| Tokens per task | not published | Not published |
|---|---|---|
| Cost per task | not published | Not published |
| Success rate | not published | Not published |
| Cost per solved task | not published | — |
| Tool calls per task | not published | — |
| Retry overhead | not published | — |
| Minutes per task | not published | — |
| Estimated runs per day | 90,000 (model estimate) | Model estimate |
Where the tokens go
This is the per-task split AgentBurn records for Salesforce Agentforce, step by step.
| Step | What happens | Share of tokens | Tool calls |
|---|---|---|---|
| Ground context | Pulls the customer record and entitlements from CRM | 18% | 1 |
| Plan action | Chooses a flow, prompt template or Apex action | 14% | 1 |
| Execute action | Runs the CRM write or external API call | 30% | 1 |
| Compose reply | Writes the channel-appropriate answer with citations | 26% | 1 |
| Escalate or close | Hands off to a human or closes the case | 12% | 0 |
What each number is based on
AgentBurn labels every field. Source-backed means the cited page states the figure; derived means a formula on this page produced it; not published means no public basis exists and the field is left empty rather than estimated.
| Field | Basis | Note |
|---|---|---|
| tokensPerTask | Not published | Vendor publishes seat/credit pricing, not per-task tokens. |
| costPerTaskUsd | Not published | No per-task cost is published for this product. |
| successRatePct | Not published | No public task success rate. |
| runsPerDay | Model estimate | No public source publishes daily run volume; this is a model estimate from pricing tiers and community reports, shown only in estimated-volume context. |
Frequently asked
How many tokens does Salesforce Agentforce use per task?
No public tokens-per-task figure exists for Salesforce Agentforce; AgentBurn leaves the field empty rather than estimating it.
What does Salesforce Agentforce cost per task?
No public per-task cost exists for Salesforce Agentforce, so it is recorded as not published.
Is this a vendor list price?
No. It is a per-task figure from a cited source, not a rate card; the two are not comparable.
Sources
- Agentforce Flex Credits cost model 2026 — 20 credits ≈ $0.10 per action, 10K-token action threshold
- Vendor site: https://www.salesforce.com/agentforce/
- Open dataset: /data/projects.json
- Methodology: how these numbers are built
Cite this page
AgentBurn (2026-10-27). "Salesforce Agentforce". https://getagentburn.com/projects/agentforce/
Machine-readable: projects.json · Markdown version