Decagon: how many tokens per task, and what does it cost?
Decagon publishes no per-task cost or token figure in the AgentBurn index. AgentBurn snapshot 2026-10-27. Every figure carries a provenance label: source-backed, derived, or left empty when no public basis exists.
What it is. Support agent that resolves tickets across email, chat and voice
Decagon ingests help-centre content, past tickets and product APIs, then resolves support conversations end-to-end, escalating only when policy or confidence requires it. The company argues for outcome-based pricing, charging per resolution rather than per seat, so token cost is buried inside the resolution price.
| Tokens per task | not published | Not published |
|---|---|---|
| Cost per task | not published | Not published |
| Success rate | not published | Not published |
| Cost per solved task | not published | — |
| Tool calls per task | not published | — |
| Retry overhead | not published | — |
| Minutes per task | not published | — |
| Estimated runs per day | 95,000 (model estimate) | Model estimate |
Where the tokens go
This is the per-task split AgentBurn records for Decagon, step by step.
| Step | What happens | Share of tokens | Tool calls |
|---|---|---|---|
| Triage | Classifies the ticket and pulls account history | 18% | 1 |
| Retrieve policy | Searches help centre and internal policy docs | 22% | 1 |
| Act | Performs the refund, cancellation or account fix | 28% | 1 |
| Reply | Drafts the customer-facing answer | 20% | 1 |
| QA and log | Scores the resolution and writes the summary | 12% | 1 |
What each number is based on
AgentBurn labels every field. Source-backed means the cited page states the figure; derived means a formula on this page produced it; not published means no public basis exists and the field is left empty rather than estimated.
| Field | Basis | Note |
|---|---|---|
| tokensPerTask | Not published | Vendor publishes seat/credit pricing, not per-task tokens. |
| costPerTaskUsd | Not published | No per-task cost is published for this product. |
| successRatePct | Not published | No public task success rate. |
| runsPerDay | Model estimate | No public source publishes daily run volume; this is a model estimate from pricing tiers and community reports, shown only in estimated-volume context. |
Frequently asked
How many tokens does Decagon use per task?
No public tokens-per-task figure exists for Decagon; AgentBurn leaves the field empty rather than estimating it.
What does Decagon cost per task?
No public per-task cost exists for Decagon, so it is recorded as not published.
Is this a vendor list price?
No. It is a per-task figure from a cited source, not a rate card; the two are not comparable.
Sources
- Decagon — Pricing the AI agent economy (outcome-based pricing)
- Vendor site: https://decagon.ai
- Open dataset: /data/projects.json
- Methodology: how these numbers are built
Cite this page
AgentBurn (2026-10-27). "Decagon". https://getagentburn.com/projects/decagon/
Machine-readable: projects.json · Markdown version